What is Digital Doctor?

Digital Doctor is a benefit that gives Irish Life Health members unlimited consultations with a GP. You can speak with a fully qualified GP anytime from anywhere or if you’d prefer a face to face consultation there’s an online video service also available.

Through Digital Doctor and where appropriate, GPs can arrange to have a prescription sent to your local pharmacy, following your consultation. Digital Doctor also gives you access to a healthy range of other useful services, information, guides and links.

The easiest way to access Digital Doctor is by clicking the button below.

Access the service

Members will be required to verify eligibility by confirming their membership number. Terms conditions and data charges may apply.

Video: How to Use Digital Doctor from Irish Life Health

An expert on call

You can phone 24/7 and arrange an appointment to speak with a professional who is registered with the Medical Council of Ireland.

Message a Doctor

If your condition or question is simple and straightforward, send our experienced doctors a short message, with the option to attach an image

Speak face-to-face with a GP

With Digital Doctor, you can speak face-to-face with a GP wherever you are in the world via the camera on your smart device or computer.

Key questions about Digital Doctor

Who will I speak to when I call?

When you first call, you’ll speak to a specially trained operator who takes some details and arranges for a GP to call you back.

What sort of things can I ask about?

Pretty much anything you’d ask your own GP – for example, about any vaccinations you might need if you’re travelling, health issues related to your age or any other health-related query you might have.

Will I still need to see a GP?

If you have symptoms which require a physical examination then we’ll advise you to see your own GP.

Is there any limit to the number of calls?

No. You can call Digital Doctor any time you wish. With Irish Life Health there is no limit on the number of phone or online consultations.

What do I need to access the online service?

You simply need a computer or smartphone equipped with a dual camera and an internet connection. If you’re using your smartphone, you will need to download the Digital Doctor app from www.irishlifehealth.ie/digital-doctor and follow the download instructions.

Can I use Digital Doctor if I’m pregnant?

If you are or may be pregnant, for your own wellbeing and that of your baby, we would recommend that you contact your own GP or midwifery service.

Can Digital Doctor issue a prescription?

Yes, if the GP you speak to thinks it’s necessary. The prescription can be faxed to your local pharmacy between 08:30 - 18:30 Monday to Friday, 10:00 - 16:30 on Saturdays and 10:00 - 18:00 on Sundays. Outside these hours, your prescription will be faxed the next working day. In line with clinical best practice guidelines for remote prescribing, Digital Doctors GPs are unable to issue repeat prescriptions for the ongoing treatment of long term conditions. In these instances it is in your best interest to be seen by your own GP who will manage your care. Digital Doctor GPs may be able to offer individual prescriptions for, and advice on, medication you are currently taking and also short course medication for certain acute conditions, depending on the symptoms presented.

Can Digital Doctor issue a sick cert?

No, this isn’t possible. If you think you need a sick cert, you should contact your own GP.

What if I have a query about how the service works?

Contact us on 1890 100 048.

What about confidentiality?

To ensure data security, Irish Life Health has a confidentiality agreement in place with Medical Solutions UK Ltd. The safeguarding of patient confidentially is a fundamental principle of medical ethics. GPs registered in Ireland, under their own codes of conduct (including those of the Medical Council of Ireland) have an obligation of doctor-patient confidentiality. The same applies when you receive an online or phone consultation with Digital Doctor - confidentiality is both a patient’s right and a doctor’s duty.

Other ways to access Digital Doctor

  1. Call 1890 100 048 to make an appointment
  2. Call +44 203858 3892 if you're calling from abroad
  3. Access the service here. 

When is Digital Doctor available?

Telephone Consultations 24/7
Request Appointment*
Message Doctor*
Referral Services*

Monday to Friday: 08:00 – 22:00
Saturday: 08:00 – 20:00
Sunday: 10:00 to 18:00

Face to face Consultations* 

Monday to Friday: 08:30 – 22:00
Saturday: 08:30 – 20:00
Sunday: 10:00 to 18:00

*Excluding Christmas Day, St. Stephen’s Day, New Year’s Day and Easter Sunday.

Terms, conditions and data charges may apply.