The Terms and Conditions of use have been read by the user (see below)

Aviva will attempt to keep the information and the resources contained on or accessible through this site timely and accurate, but makes no guarantees and disclaims and implied warranty or representation about its accuracy, relevance, timeliness, completeness or appropriateness for a particular purpose.

Aviva may change or modify the information, services and any other resources contained on or accessible through this site, or discontinue this site altogether at any time without notice.

Aviva may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement. Accordingly you agree to review this agreement periodically and your continued use of this site shall be deemed your acceptance of the modified agreement.  

Please read the following terms and conditions of use carefully and completely before using this site. By using this site and the links accessible through it you expressly agree to be bound by this agreement and to be subject to all additional disclaimers and caveats that may appear throughout the site. The information and the resources contained on and accessible through this site are only made available by Aviva subject to your agreement to the following terms and conditions:

 Please click here for our Terms of Business »

Aviva makes this site and the links accessible through it, available only for the purpose of providing general information on Health Insurance from Aviva and on health-related issues. This site and its health-related information and resources are not intended to be a substitute for professional medical advice or for the care that patients receive from their doctors. Nothing in this site, or the links accessible through it, is intended to be used for medical diagnosis or treatment and information contained on this site should not be relied on for that purpose. Always seek the advice of your doctor before beginning any new treatment or if you should have any questions regarding a medical condition. You should not disregard medical advice, or delay seeking medical advice, because of something you read in this site or the links accessible through it.

You understand and agree that Aviva shall not responsible or liable for any claim, loss or damage directly or indirectly resulting from your use of this site or the information or the resources contained on or accessible through this site.

Aviva Health Insurance Ireland Limited (“we”, “us” or “our”), as data controller, will keep the information you provide about yourself and about third parties confidential. We may use it to advise on, provide and administer insurance products, financial services provided by us or other Aviva companies and sometimes with/by our affiliates and/or commercial partners, and in order to comply with legal obligations imposed on us. We may share the information both inside and outside of the European Economic Area, in confidence, for these purposes with agents or service providers we have appointed, regulatory organisations, other insurance and financial services companies (directly or via a central register), other Aviva Group companies, those to whom we outsource certain business operations and as required by law. We will process this information and store it on our computer and manual record systems.

To assist in preventing, detecting and/or protecting our customers and ourselves from theft and fraud, we may use your information to make searches of our or other Aviva companies’ records, as well as those of other health insurers. If you give us false information or fail to disclose information and we suspect fraud, we will record this.

From time to time, we may record your telephone calls for verification and training purposes.If you would like a copy of the details we hold about you, please write to: Customer Services Manager, Aviva Health Insurance Ireland Limited, P.O. Box 764, Togher, Cork, Ireland. Please enclose the correct fee (€6.35). You also have the right to correct any errors in the information held about you, block certain uses or object to the processing of your personal data.

Important: We may ask questions seeking further details about your health and the health of third parties material to this risk – please do not send us any genetic test results. This information is important for claims purposes and will remain confidential. By entering or renewing a policy with us, you are giving us permission to process these details for the above purposes, including checking with third parties or accessing State or other official records to verify whether the details you have given are accurate and complete. By entering, renewing or amending an existing policy with us, you are confirming that you have fully explained to each person who requires this insurance cover why we asked for this information and what we will use it for. You are also confirming each person has agreed to this.

ONLY RENEW/ENTER A POLICY IF YOU FULLY UNDERSTAND, AND HAVE MET, ALL OF THE ABOVE REQUIREMENTS. IF YOU DO NOT UNDERSTAND THESE, OR HAVE NOT MET ALL OF THE ABOVE REQUIREMENTS, PLEASE CONTACT US IMMEDIATELY.

We would like to use your details to provide you with information about other financial or insurance products, services, special offers, and service quality surveys either from us or other Aviva Group companies, or products, services, special offers and service quality surveys which any member of the Aviva Group may arrange with a third party. Your details may also be used for this purpose (for up to 12 months) after your policy has ceased.

We will request your explicit consent for us to contact you for direct marketing purposes. Where you have already indicated to us whether or not you wish to receive such information, this marketing preference will not change unless you subsequently communicate this change to us.

Should you now wish to change your marketing preference, i.e. opt-out or opt-in to receiving such information, you can do so by calling us on 1890 717 717, emailing us at or writing to us at the following address: Customer Services Manager, Aviva Health Insurance Ireland Limited, P.O. Box 764, Togher, Cork, Ireland.

Your choice will not affect any of the services we provide to you, now or in the future.

By using this application you are confirming that, all the details, answers and information given are true, accurate and complete. You acknowledge that this proposal will form the basis any quote received or subsequent contract with Aviva Health Insurance Ireland Limited should you accept the quote provided.

By using this application you are giving us permission to process these details for the above purposes, including checking with third parties or accessing State or other official records to verify whether the details you have given are accurate and complete. You are confirming that you have fully explained to each person who requires / may require this insurance cover why we asked for this information and what we will use it for. You are also confirming each person has agreed to this.

You are confirm that you are giving your permission to Aviva to use the information given on this form in accordance with the information set out in the Data Protection section above.

Aviva disclaims all express or implied representations or warranties regarding the information, services, and any other resources available on or accessible through this site, including (without limitation) any implied warranties. All such information, services and other resources are made available "as is" and "as available" without warranty of any kind.

Aviva disclaims all responsibility and liability of any description, including without limitation liability for negligence, incidental or consequential damages and/or loss suffered by any person acting or refraining from action as a result of or in connection with material on this site, to include any reliance placed by such person on such material, or the viewing or use or performance of this site.

To the maximum extent permitted by applicable law, in no event shall Aviva be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages or any damages whatsoever, resulting from any loss of use, loss of data, loss of profits, business interruption, litigation, or any other pecuniary loss, whether based on breach of contract, tort (including negligence), product liability or otherwise arising out of or in any way connected with the use or performance of this site with the delay or inability to use this site, including for the avoidance of doubt reliance on information provided on this site, with the delay or inability to use this site, or with the provision of, or failure to make available any information, services, products, materials or other resources available on or accessible through this site, even if advised of the possibility of such damages.

Aviva does not guarantee the sequence, accuracy, or completeness of any information or content on these or any other internet sites and shall not be liable in any way to you or anyone else who may use the information or content or to whom the information or content may be furnished, for any delays, inaccuracies, unavailability, errors or omissions there from or in the transmission or delivery of all or any part thereof or for any damage arising there from or occasioned thereby.

You acknowledge and agree that the limitation set forth above are fundamental elements of this agreement and the site would not be provided to you in the absence of such limitations.

You agree to indemnify, defend, and hold harmless Aviva from any liability, loss, claim, and expense (including reasonable legal fees) related to your violation of this agreement.

Aviva’s failure to insist upon strict enforcement of any provision(s) of this agreement shall not be construed as a waiver of any provision or right.

Aviva serves Aviva members, Irish residents and employers whose principal place of business is in Ireland. Aviva Health Insurance Ireland Limited is licensed to underwrite health coverage in the Republic of Ireland only and does not engage in the business of insurance outside Ireland, except as may be permitted by law. Nothing contained in this website, with the exception of the Buy Now, Member Self Service and Scheme Administration sections, shall constitute a solicitation, offer or acceptance of a contract of insurance or be construed as creating or modifying any agreement with Aviva Health Insurance Ireland Limited.

This agreement and the resolution of any dispute related to this agreement or these sites shall be governed by and construed in accordance with the laws of Ireland. Any legal action or proceeding between Aviva and you, related to this agreement or these sites shall be brought exclusively in a court of competent jurisdiction sitting in Ireland.

All materials on this server and this web site, including the site’s design, layout and organisation are owned or licensed by Aviva and protected by copyright.

Only personal use of such materials is permitted, which means that you may access, download, or print such materials for your personal, non-commercial use only. You agree not to change or delete any copyright or proprietary notice from materials downloaded from this site or any site accessible through this site.

Without the prior written permission of Aviva you may not publish, copy, reproduce, distribute, transfer, or otherwise use any materials contained on this site, or any materials accessible through this site, in whole or in part. Requests for permission to publish, copy, reproduce, distribute, transfer or otherwise use such materials should be e-mailed to Aviva Health Insurance Ireland Limited.

By using this site you expressly agree to be bound to the foregoing terms and conditions.

Sessions may be recorded. Aviva shall record Instructions received by electronic means via any of our online applications and, in the event of any dispute arising in relation to any instructions or alleged instructions, the record so kept by Aviva shall be proof of such instructions or alleged instructions for the purpose of such dispute.

These terms and conditions may be altered by Aviva at its discretion from time to time and will be altered by Aviva to comply with any regulatory directive or to enhance the security of our online applications. Any such alteration will be notified to you by a posting an updated version of the terms and conditions on the applicable Website.

Communications between application users and Aviva via the e-mail addresses provided are not encrypted - please do not use these services if this causes you concern.

Access to BUY NOW is provided on the understanding that:

BUY NOW is provided to allow users to receive quotes for and purchase Aviva private medical insurance from Aviva. Policyholders act for all members included on the policy. Use for any other purpose is prohibited. Aviva will endeavour to provide access to the system at the agreed times, but no warranty is given. Aviva may terminate access at its own discretion.

The Policyholder undertakes that, to the best of his/her knowledge and belief, any information provided via BUY NOW is true and complete. Inappropriate use of BUY NOW will result in access being revoked by Aviva. The information disclosed by BUY NOW is within the terms of Aviva Health Insurance Ireland Limited's registration under the Data Protection Act 1988 and 2003.

The Policyholder authorises Aviva to act upon all instructions received in respect of his policy or policies which have been or appear to Aviva to have been issued by the Policyholder, without taking any further steps to authenticate such instructions. Aviva will accept instructions from Policyholders 24 hours a day, 365 days of the year. Instructions will be effected as soon as is reasonably possible.

Access to Member Login is provided on the understanding that:

Member Self Service is provided to allow registered current Policyholders to view and administer their health insurance cover from Aviva. Policyholders act for all members included on the policy. Use for any other purpose is prohibited. Aviva will endeavour to provide access to the system at the agreed times, but no warranty is given. Aviva may terminate access to Member Login at its own discretion.

The Policyholder undertakes that, to the best of his/her knowledge and belief, any information provided via Member Login is true and complete. Inappropriate use of Member Login will result in access to Member Login being revoked by Aviva. The information disclosed by Member Login is within the terms of Aviva Health Insurance Ireland Limited 's registration under the Data Protection Act 1988 and 2003.

Aviva will then provide the Policyholder with a Username and Password, which the Policyholder must provide on request on each occasion the Policyholder accesses Member Login.

The Policyholder:
Must keep their login details secret;
Must not record their login details in a form or manner which would be intelligible or otherwise accessible to an unauthorised person;
Must notify Aviva immediately, should the Policyholder either suspect or become aware that their Login Details become known or available to an unauthorised person.

The Policyholder authorises Aviva to act upon all instructions received in respect of his policy or policies (once accompanied by the appropriate login details) which have been or appear to Aviva to have been issued by the Policyholder, without taking any further steps to authenticate such instructions. Aviva will accept instructions from Policyholders 24 hours a day, 365 days of the year. Instructions will be effected as soon as is reasonably possible.

Access to Aviva's Scheme Administration Site is provided on the understanding that: Access is provided to assist authorised users in the administration of Schemes. Use for any other purpose is prohibited. Aviva will endeavour to provide access to the system at the agreed times, but no warranty is given. Aviva may terminate access to the Scheme Administration Site at its own discretion. The information disclosed by Aviva’s health insurance Scheme Administration Site is within the terms of Aviva Health Insurance Ireland Limited's registration under the Data Protection Act 1988. The PC screens must only be visible to Authorised Users who require such access. All financial values displayed are in Euros.

The Scheme Administrator undertakes that, to the best of his/her knowledge and belief, any information provided via the Scheme Administration Site is true and complete. Inappropriate use of the Scheme Administration Site will result in access being revoked by Aviva. The information disclosed by the Scheme Administration Site is within the terms of Aviva Health Insurance Ireland Limited's registration under the Data Protection Act 1988 and 2003.

Aviva will then provide the Scheme Administrator(s) with a Username and Password, which they must provide on request on each occasion they access the Scheme Administration Site

The Scheme Administrator(s):
Must keep their login details secret;
Must not record their login details in a form or manner which would be intelligible or otherwise accessible to an unauthorised person;
Must notify Aviva immediately, should they either suspect or become aware that their Login Details become known or available to an unauthorised person.
 

By submitting instructions via this site you are declaring the Policyholder has authorised you to act on their behalf, permitting Aviva to act upon all instructions received in respect of his / her policy or policies (once accompanied by the appropriate login details) which have been or appear to Aviva to have been issued by the Scheme Administrator, without taking any further steps to authenticate such instructions. Aviva will accept instructions from Scheme Administrators 24 hours a day, 365 days of the year. Instructions will be effected as soon as is reasonably possible.

Access to Aviva's Health Insurance Intermediary Portal is provided on the understanding that:

Access is provided to assist authorised users in the administration of Schemes / Policies. Use for any other purpose is prohibited. Aviva will endeavour to provide access to the system at the agreed times, but no warranty is given. Aviva may terminate access to the Intermediary Portal at its own discretion. The information disclosed by Aviva’s Health Insurance Intermediary Portal is within the terms of Aviva Health Insurance Ireland Limited's registration under the Data Protection Act 1988. The PC screens must only be visible to Authorised Users who require such access. All financial values displayed are in Euros.

The Intermediary undertakes that, to the best of his/her knowledge and belief, any information provided via the Intermediary Portal is true and complete. Inappropriate use of the Intermediary Portal will result in access being revoked by Aviva. The information disclosed by the Intermediary Portal is within the terms of Aviva Health Insurance Ireland Limited's registration under the Data Protection Act 1988 and 2003.

Aviva will then provide the Intermediary with a Username and Password, which they must provide on request on each occasion they access the Intermediary Portal.

The Intermediary:
Must keep their login details secret;
Must not record their login details in a form or manner which would be intelligible or otherwise accessible to an unauthorised person;
Must notify Aviva immediately, should they either suspect or become aware that their Login Details become known or available to an unauthorised person.

By submitting instructions via this site you are declaring the Policyholder, or scheme through which the policyholder’s policy or policies is administered, has authorised you to act on their behalf, permitting Aviva to act upon all instructions received in respect of his / her policy or policies (once accompanied by the appropriate login details) which have been or appear to Aviva to have been issued by the Intermediary, without taking any further steps to authenticate such instructions. Aviva will accept instructions from Intermediaries 24 hours a day, 365 days of the year. Instructions will be effected as soon as is reasonably possible.

Access to the Aviva's Health Insurance Provider Portal is provided on the understanding that:
Access is provided to assist authorised users in the administration of client claims. Use for any other purpose is prohibited. Aviva will endeavour to provide access to the system at the agreed times, but no warranty is given. Aviva may terminate access to the Provider Portal at its own discretion. The information disclosed by Aviva’s health Insurance Provider Portal is within the terms of Aviva Health Insurance Ireland Limited's registration under the Data Protection Act 1988. The PC screens must only be visible to Authorised Users who require such access. All financial values displayed are in Euros.

The Patients Accounts Administrator undertakes that, to the best of his/her knowledge and belief, any information provided via the Provider Portal is true and complete. Inappropriate use of the Provider Portal will result in access being revoked by Aviva. The information disclosed by the Provider Portal is within the terms of Aviva Health Insurance Ireland Limited's registration under the Data Protection Act 1988 and 2003.

Aviva will then provide the Patients Accounts Administrator with a Username and Password, which they must provide on request on each occasion they access the Provider Portal.

The Patients Accounts Administrator(s):
Must keep their login details secret;
Must not record their login details in a form or manner which would be intelligible or otherwise accessible to an unauthorised person;
Must notify Aviva immediately, should they either suspect or become aware that their Login Details become known or available to an unauthorised person.

Access to Livechat is provided on the understanding that:

Livechat is provided to all users to receive assistance in relation to the navigation and use of the Aviva Health website for the purpose of purchasing private medical insurance from Aviva. Use for any other purpose is prohibited. Livechat is not provided for the purpose of assisting Users in the selection of an Aviva private medical insurance policy. Users act for all members that may be included on the policy.

Users hereby consent to the administrators of Livechat processing any personal information disclosed during the course of the chat and logging necessary browser information. Aviva confirms that it is in compliance with its legal and regulatory obligations in relation to the provision of the Livechat service.

Aviva will endeavour to provide access to Livechat but no warranty is given by Aviva as to the availability of the Livechat service. Aviva may terminate the Livechat service at its own discretion.

The User undertakes that, to the best of his/her knowledge and belief, any information provided via Livechat is true and complete. Inappropriate use of Livechat will result in access being revoked by Aviva. The information disclosed by Livechat is within the terms of Aviva Health Insurance Ireland Limited's registration under the Data Protection Act 1988 and 2003.